I have had this product for ~ one year on my laptop and have had nothing but problems with it. I have had to install and reinstall no less than five times, had difficulties reestablishing my subscription during the install/uninstall process, and the software does not provide cable users like myself who are under constant attack a way to block intrusions without an endless number of pop-up windows asking whether or not to block or permit obvious attacks that should be blocked automatically. I have really tried to make this product work, have worked with Symantec's customer support, and have given up on this product and this company. I am evaluating other products at this time.

Do NOT buy ANY Symantec Product UNLESS YOU WILL NEVER HAVE A NEED FOR CUSTOMER SERVICE - THERE IS NONE! I have just spent 4 hours AFTER HAVING PAID for SUBSCRIPTION RENEWAL trying to get my Firewall renewal activated. After going through 15 menus on-line to try and email customer service, I was given a form. I entered the info. When I finally got an email response, it had nothing to do with my question, then told me if it didn't help, I would have to REPEAT THE ENTIRE ON-LINE Process! I then called their "Customer Service" line - PUT ON HOLD FOR 30 MINUTES! Finally had to redo renewal by phone without answer to question. This is typical of ANY NORTON PRODUCT CUSTOMER SERVICE!

Although this product works well it is large and degrades the performance of most PC's. Zone Alarm Pro is faster and works just as well (if not better). Norton has lost their edge in an effort to bring a "new and improved" product to market each year.